Frequently Asked Questions

Do you have a question that is not answered on our help page? You can reach us at:

Gorilla Wear HQ Worldwide
Saffierstraat 18
7554TG Hengelo
The Netherlands

Office Hours
Monday-Friday: 9am - 5pm (CET)
Phone: +31743492741
Email: info@gorillawear.com

Please contact us by using just one channel at a time, so we can provide you the best customer service possible.

It is not necessary to have an account. You can put items in the shopping cart and place an order without having an account. However, having an account has its benefits. Checking out will be quicker and easier. Besides, you can also request your order information at all times.

Are you ordering from Gorilla Wear for the first time or not sure what size to order? Don't worry, we have size charts to help you out. You can find the size charts between the pictures on the product page and in the product description.

Our size charts show the measurements in centimeters and inches for each size. Measure yourself and then compare it to the recommended sizes in the size chart. Also, pay attention to the fit of the product, it is listed at the top right of the size chart. In addition, it may also be helpful to compare yourself to the model in the photo of the specific product. You can find the dimensions of the models in the product description. You can find all size charts on this page.

Gorilla Wear sells its products worldwide. Some countries have official dealers who may resell our items. You can find our official dealers on this page. Please note that these third parties may have different terms and return policies.

We regularly have new arrivals, fun events, and special offers. Don't want to miss anything? Follow @gorillawear on social media and sign up for our newsletter so you can be the first to know. You can find our social media channels and the option to sign up at the bottom of the page.

We are constantly looking for influencers and athletes to represent our legendary brand. We are looking for people who are active on social media who have a significant amount of followers, a good engagement rate, and who would love to wear our clothing and accessories in the gym or dojo. Please forward your social media profiles via email to socialmedia@gorillawear.com.

Gorilla Wear is a merchant on the affiliate marketing network ShareASale. You can join our ShareASale program via this link. Here you will also find all conditions and further information.

Our warehouse staff will do their best to pick and ship your order as quickly as possible. Of course, the shipping time of a package varies by destination. The estimated delivery time within Europe is 2 to 5 working days. When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment.

Standard shipping costs for countries within Europe are 6.95 for orders under 99. For orders over 99, we offer free worldwide shipping. You don't have to pay any import fees or taxes, Gorilla Wear will take care of this for you.

All our European orders are transported by UPS.

When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment.

At Gorilla Wear, we want you to be completely satisfied with your purchase. If for any reason you're not, you have up to 30 days from the date of purchase to return or exchange your items. Click here to start a return.

Return Guidelines
- Items must still have the original tags attached.
- Products must not have been washed or used.
- Products must not carry any perfume or deodorant scents.
- Products must not have been worn, except for fitting purposes.
- Items must have been ordered from the official Gorilla Wear website (resellers may have different return policies).

How to Initiate a Return or Exchange:
1. Click here to access our returns portal.
2. Enter your postal code and Track & Trace number or order number.
3. Follow a few simple steps to complete your return or exchange request.

Orders at one of our dealers cannot be returned or exchanged at Gorilla Wear. They may have different terms and return policies. Therefore, always register your return or exchange to the webshop or store where you placed your order.

Unfortunately, you cannot make adjustments after placing an order. So make sure you check all your details carefully before confirming the order.

If you want to cancel your order you should send an email to info@gorillawear, but keep in mind that there is a chance that your order is already ready to ship. Our warehouse staff will do their best to pick and ship your order as quickly as possible. If you are late you will have to return the order after it is delivered to you.

In the special case that we have delivered the wrong item or size than was intended please contact our Customer Support. Please email info@gorillawear.com with your order number and pictures of the wrong item so we can help you as soon as possible.

You will receive the order confirmation after the payment is approved. In most cases, this is within a few minutes of you placing the order. Check your spam folder if you do not see the confirmation email in your inbox. If you still can't find the confirmation email please contact info@gorillawear.com.

If you have a Gorilla Wear account you can view the status of your order at all times. Without an account, this is not possible. When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment. No account yet? Register here.

Payment options vary by country. On our European website you can pay with the following payment options: Afterpay, American Express, iDeal, iDeal QR, Maestro, MasterCard, PayPal, and Visa. You can also pay with Bancontact, Belfius, EPS Überweisung, ING Home'Pay, KBC, Sofort Banking, and of course Gorilla Wear gift cards.

Your Gorilla Wear gift card will be sent to you by mail. In this mail, you will find the unique gift card code. You will receive the email within minutes of placing your order. Did you order other items in addition to a gift card? Then it may take a little longer before you receive the mail. In your shopping cart, you can add your gift card code by clicking “Add coupon code”. The discount will then be immediately deducted from your total amount. Gift card codes are valid for one year.

You will receive an email with a unique gift card code within minutes of placing your order. Did you order other items in addition to a gift card? Then it may take a little longer before you receive the mail. If you did not receive an email, please contact our Customer Support by sending an email to info@gorillawear.com.

You can enter multiple gift card codes in your shopping cart. After you enter the first gift card code, click "Re-enter" to enter the next code.

Our discount codes are not combinable unless otherwise stated. So in most cases, you can only add one discount code to your shopping cart.

If you have returned an order that you paid for with a gift card you will receive a new code from us. When registering your return, please mention that you paid with a gift card. Our Customer Support will contact you.

Check that you have entered the correct code. During discounts or special events, our discount codes always have an expiration date, so also check to see if the code is still valid. If the code is correct and still valid, please send an email to our Customer Support.

We do our best to provide you with the most user-friendly website possible. If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the website again. If you continue to experience issues, please get in touch with our Customer Support.

We respect your privacy and process your personal data only for the purpose for which you provided it, in accordance with the European Data Protection and Telecommunications Act. For a detailed explanation of our privacy policy, please refer to this page.