Terms & Conditions
1. Company Information
Gorilla Wear B.V.
Jan Tinbergenstraat 131
7559 SP Hengelo
The Netherlands
Phone: +31 74 3492741
Email: info@gorillawear.com
Website: www.gorillawear.com
Chamber of Commerce (KvK): 50069861
VAT ID: NL822730352B03
2. Scope
These terms and conditions apply to all purchases made by consumers via our European webshop.
3. Offer and Agreement
By placing an order, you agree to enter into a binding purchase agreement with Gorilla Wear B.V. We reserve the right to refuse an order without providing a reason.
4. Right of Withdrawal
You have the right to withdraw from your purchase without providing any reason within the applicable withdrawal period:
Within 30 days from the date of purchase for all regular payment methods
Within 14 days from the date of purchase when paying with Klarna
To exercise your right of withdrawal, you must register your return within the applicable period via our return form or by contacting us through the designated return channels.
5. Refund Policy
In case of withdrawal, we will refund the value of the returned products only. Original shipping costs will not be refunded. Return shipping costs are at your own expense.
Refunds will be processed using the same payment method that was used for the original transaction, unless expressly agreed otherwise. We may withhold the refund until we have received the returned goods or until you have provided proof that the goods have been returned.
6. Payment Methods
On our European webshop you can pay using the following methods:
- American Express
- iDEAL / iDEAL QR
- Maestro
- MasterCard
- PayPal
- Visa
- Bancontact
- Belfius
- EPS Überweisung
- ING Home'Pay
- KBC
- Sofort Banking
7. Shipping and Delivery
We offer worldwide shipping. Delivery time for most European countries (including the UK) is estimated at 2 to 5 business days.
Shipping is free on orders over €99. Shipping costs for orders below this threshold vary by country. For full shipping details, visit:
https://www.gorillawear.com/eu/shipping-delivery
8. Warranty
All products are covered by the legal warranty applicable in the country of delivery. This means a product must function as expected under normal use.
9. Liability
Gorilla Wear is not liable for indirect damage or loss. For direct damage, our liability is limited to the amount of the product purchased, unless caused by intent or gross negligence.
10. Disputes
If you have a complaint, please contact us via info@gorillawear.com. If a dispute arises, you may use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
11. Applicable Law
These terms and all agreements are governed by the laws of the Netherlands.
